Study online at a time that suits you - flexible start dates available

This course will take the student through the three main stages of a sale: The Pre-sale, The Sale, The Post-sale.

Understanding these stages of the sales cycle will enable you to plan the sales call where you will take a customer through each stage until they buy your product or service.

  • Communication
  • Building rapport
  • Active listening
  • Questioning techniques
  • Identifying customer's needs and wants
  • How to present features and benefits of the product or service
  • This is an on line distance learning course.
  • The course starts in February and has flexible start dates throughout the year.
  • The duration of the course is approximately 4 weeks.
  • How to make appointments and preparing yourself for the sale.
  • Building rapport, identifying customers needs and wants, handling objectives, closing the sale and following up with the customer.
  • People interested in sales and preparing for a career in sales.
  • On completion of this course you can apply for other relevant courses if you meet the entry criteria.
  • Sales
  • Telesales
  • Front of house
  • Retail sales
  • Sales management
  • On line application