This interactive course focuses on retaining your good customers and attracting new ones by leading the way in customer service.

At the end of the webinar you will have a sound understanding of best practice in customer relations and a clear plan of how you are going to take your customer service to the next level.

  • Who your customers are
  • What makes a good, bad and fantastic experience
  • Why customer care is so crucial
  • Best practice techniques
  • Communication skills and required behaviours to wow your customers
  • How to successfully handle complaints and awkward customers
  • Cross-selling - the benefits

This webinar is for you if…

  • Customer contact through face-to-face, videocall, telephone, and/or electronic media are a large part of your role
  • You have responsibility for retaining and attracting new customers
  • You want to be able to handle difficult customers with ease and leave them with a positive impression
  • You are ready to Wow your customers
  • Learn how to deliver a better, faster service and increase customer satisfaction
  • Learn how to gain repeat business
  • Know what customers expect
  • Increase your credibility with customers—and your value to your organisation
  • Manage stressful situations more effectively
  • Recognise the signals of customer irritation—and how to respond appropriately and assist in quickly finding a workable solution to your customer’s problem
  • This course is delivered as a half day webinar
  • Tuesday, 16 June (pm)
  • £125