COURSE INFORMATION

This interactive course focuses on retaining your good customers and attracting new ones by leading the way in customer service.

At the end of the webinar you will have a sound understanding of best practice in customer relations and a clear plan of how you are going to take your customer service to the next level.

  • Who your customers are
  • What makes a good, bad and fantastic experience
  • Why customer care is so crucial
  • Best practice techniques
  • Communication skills and required behaviours to wow your customers
  • How to successfully handle complaints and awkward customers
  • Cross-selling - the benefits

This webinar is for you if…

  • Customer contact through face-to-face, videocall, telephone, and/or electronic media are a large part of your role
  • You have responsibility for retaining and attracting new customers
  • You want to be able to handle difficult customers with ease and leave them with a positive impression
  • You are ready to Wow your customers
  • Learn how to deliver a better, faster service and increase customer satisfaction
  • Learn how to gain repeat business
  • Know what customers expect
  • Increase your credibility with customers—and your value to your organisation
  • Manage stressful situations more effectively
  • Recognise the signals of customer irritation—and how to respond appropriately and assist in quickly finding a workable solution to your customer’s problem
  • This course is delivered as a half day webinar
  • Tuesday, 16 June (pm)
  • £125