COURSE INFORMATION

This course offers you the opportunity to develop your technical skills, including operating systems, hardware, team working, and project management skills. It is suitable for a range of learners wishing to train for a career in technical support and for those who are passionate about building computers and networks with a focus on supporting networked computer systems.

You will develop a comprehensive range of knowledge and practical skills in computer technical support and, in year 2, there is a strong emphasis on security of systems. In addition to SQA certification, there are opportunities to gain industry-recognised vendor certifications through CISCO, VMWARE, and CompTIA.

On successful completion of year 1, you will receive an HNC in Computing.

At the end of this course, providing you meet the articulation requirements, you may be able to progress into year 3 of a BSc (Hons) degree at one of our many partner Universities.

 

  • Computer Technical Skills
  • Problem Solving
  • Security
  • Virtualisation
  • Server Operating System Administration
  • IT Project Management
  • Team Working
  • Communications
  • Preparation for Cisco and CompTIA Vendor qualifications.
  • Two years full-time
  • Four years part-time
  • Hardware and operating system configuration and maintenance (CISCO)
  • Client operating systems
  • Network server operating systems
  • Introduction to open source operating systems (LINUX)
  • Providing support to users
  • Installing configuring and maintaining virtual clients and servers (VMWARE)
  • Security concepts (CompTIA)
  • Building local area networks
  • Network technology and data communications
  • Computer forensics
  • Intrusion prevention
  • Private cloud virtualisation
  • Project management for IT
  • Technical support project
  • Professional career development

Year 1

One of the following:

  • Two Highers at Grade C or above in relevant subjects, such as Computing Science, Maths, Physics, or Graphic Communication plus four National 5s at Grade C or above including Core Skills Level 5 Literacy or equivalent
  • Foundation Apprenticeship: Information Technology: Hardware/System Support SCQF Level 6 plus four National 5s at Grade C or above
  • National Certificate: Computing with Digital Media SCQF Level 6
  • Another relevant course at SCQF Level 6
  • Relevant industry experience and/or other qualifications will be considered on an individual basis

Year 2

  • Successful completion of HNC: Computing (with 15 credits). Please note that this must be from the new group award: GF3E15

At the end of this course, providing you meet the articulation requirements, you may be able to progress into year 3 of a BSc (Hons) degree at one of our many partner Universities.

 

  • IT support analyst
  • Helpdesk support analyst
  • IT support engineer
  • Technical support analyst
  • You will be expected to purchase core text books as part of the official Microsoft curriculum training – approx. £70
  • You may be required to take part in an informal conversation as part of the application process. This group/individual conversation may be an information session, a portfolio discussion, or a skills based exercise
  • You will be expected to bring a reference with you
  • In the case of Fife school leavers, the College will request a Transition Form from your school