This course offers you the opportunity to develop your technical skills, including operating systems, hardware, team working, and project management skills. It is suitable for a range of learners wishing to train for a career in technical support and for those who are passionate about building computers and networks with a focus on supporting networked computer systems.

You will develop a comprehensive range of knowledge and practical skills in computer technical support and, in year 2, there is a strong emphasis on security of systems. In addition to SQA certification, there are opportunities to gain industry-recognised vendor certifications through Microsoft, CISCO, VMWARE, and CompTIA.

On successful completion of year 1, you will receive an HNC in Computing.

  • Two years full-time
  • Four years part-time
  • Hardware and operating system configuration and maintenance (CISCO)
  • Client operating systems
  • Network server operating systems
  • Introduction to open source operating systems (LINUX)
  • Providing support to users
  • Installing configuring and maintaining virtual clients and servers (VMWARE)
  • Security concepts (CompTIA)
  • Building local area networks
  • Network technology and data communications
  • Computer forensics
  • Intrusion prevention
  • Private cloud virtualisation
  • Project management for IT
  • Technical support project
  • Professional career development

Year 1

One of the following:

  • Two Highers at Grade C or above in relevant subjects, such as Computing Science, Maths, Physics, or Graphic Communication plus four National 5s at Grade C or above including Core Skills Level 5 Literacy or equivalent
  • Foundation Apprenticeship: Information Technology: Hardware/System Support SCQF Level 6 plus four National 5s at Grade C or above
  • National Certificate: Computing with Digital Media SCQF Level 6
  • Another relevant course at SCQF Level 6
  • Relevant industry experience and/or other qualifications will be considered on an individual basis

Year 2

  • Successful completion of HNC: Computing (with 15 credits). Please note that this must be from the new group award: GF3E15
  • IT support analyst
  • Helpdesk support analyst
  • IT support engineer
  • Technical support analyst
  • You will be expected to purchase core text books as part of the official Microsoft curriculum training – approx. £70
  • You may be required to take part in an informal conversation as part of the application process. This group/individual conversation may be an information session, a portfolio discussion, or a skills based exercise
  • You will be expected to bring a reference with you
  • In the case of Fife school leavers, the College will request a Transition Form from your school