This qualification is aimed at practising or aspiring managers will supervise or manage a team to achieve clearly defined outcomes. You will set and monitor goals and objectives by providing instruction, direction and guidance.

The qualifications have been designed for practising or aspiring managers in roles such as:

  • Team Leader
  • Supervisor
  • Project Officer
  • Shift Manager
  • Foreperson

CMI qualifications deliver a professional pathway for learners, whether starting out in their career or looking to upskill and develop management skills. Proven to boost earning potential and designed in collaboration with employers, learning can be applied straight to the workplace, improving productivity, and creating conscious leaders.

  • Develop the skills needed to lead and manage individuals and teams
  • Provides a broader knowledge of skills to help you be more effective in specific management areas

CMI state “Employers are actively looking for management qualifications on CVs, but only 1 in 5 managers have a recognised management qualification.

CMI qualifications offer a range of development opportunities across a choice of levels, aligned to real job roles and the skills that employers need. Our qualifications are not only proven to improve performance, they’re designed to provide a clear pathway for progression towards the ultimate Management and Leadership achievement, Chartered Manager.”

Operational Management

  • The organisational strategy and how this relates to operational plan
  • Leading People
  • Different Leadership styles
  • Organisational culture, equality and diversity
  • Adapt own style to suit audience
  • Support the development of the team through role modelling values and behaviours, coaching and mentoring and the management of change
  • How to implement operational/team plans
  • How to manage change within the team
  • Communicate organisational strategy and deliver operational plans
  • Organise, prioritise and allocate work
  • Adapt to change, identifying challenges and solutions

Managing People

  • How to use HR systems and processes to ensure legal requirements
  • Building Relationships
  • People and team management models including team dynamics and motivation techniques
  • Performance management techniques including setting goals and object
  • Absence management, providing constructive feedback, and recognising achievement and good behaviour
  • Build a high performing team by supporting and developing and motivating individuals
  • Set goals and objectives
  • Monitor progress

Leading People

  • Different Leadership styles
  • The benefits of coaching to support people and improve performance
  • Communicate organisational and team purpose
  • Adapt own style to suit audience
  • Support the development of the team through role modelling values and behaviours, coaching and mentoring and the management of change.

Building Relationships

  • How to manage conflict
  • How to facilitate cross team working
  • Build trust with and across the team
  • Manage conflict
  • Identify and share good practice

Awareness of Self and Others

  • How to be self-aware and understand inclusivity and unconscious bias
  • Emotional intelligence
  • CMI Level 3 in Principles of Management and Leadership can be achieved within 12 weeks and is delivered using an approach of blended learning encompassing virtual / interactive delivery and support.

  • Workshops are hosted on MS Teams every Tuesday evening between 18:00 - 19:00.


The units for this qualification have been informed by CMI 21st Century Leaders, and has two key themes:

  • Foundations for Excellence
  • Developing Capabilities, Delivering Results, Driving Best Practice

Principles of Management and Leadership

  • Being equipped with the knowledge, skills and behaviours to manage and lead effectively is essential if an individual and their organisation are to succeed. This unit has been designed to develop or sharpen your professional edge and enhance personal effectiveness. The unit focuses on the ways organisations operate, the application of management and leadership approaches and how these can positively impact on your own role, lead to improved performance, and support teams, colleagues and customers.

Managing a Team to Achieve Results

  • The ability to manage teams, which are able to communicate effectively and overcome barriers to achievement, is a critical skill for any manager. High performing cohesive teams are created in an environment where there is a collective understanding of values, goals and objectives. This unit has been developed to support managers in understanding the nature of teams in the workplace, and how these can be managed to achieve results.

These qualifications can be offered to Learners from age 16. CMI does not specify entry requirements for these qualifications, but we are required to ensure that Learners admitted to the programme have sufficient capability at the right level to undertake the learning and assessment.

As a CMI Centre, we must ensure Learners are recruited with integrity onto appropriate qualifications that will:

  • meet their needs
  • enable and facilitate learning and achievement
  • enable progression

In order to achieve this, we will need to:

  • Provide relevant programme information, guidance and advice, to enable informed Learner choice
  • Publish entry and selection criteria
  • Demonstrate that Learners are recruited with integrity
  • Carry out comprehensive Learner induction that:
    • addresses programme and organisational requirements
    • explains Learner facilities
    • identifies Learners’ development needs
    • develops an Individual Learning Plan

The qualification is offered in the medium of the English Language.

  • Upon successful completion of their qualification, learners are able to progress to further their ongoing personal and professional development by accessing learning within the suite of CMI Management and Leadership qualifications, such as the CMI Level 5 Qualifications in Management and Leadership with the goal of becoming a Chartered Manager.

Learners who are aspiring to a management role may progress to the job roles such as:

  • Team Leader
  • Supervisor
  • Project Officer
  • Shift Manager
  • Foreperson
  • All applicants will receive a one-to-one discussion with one of our course delivery lecturers to ensure this is the correct level and qualification for you.