This course aims to provide an insight into how to communicate effectively by identifying assertive behaviour, its benefits and effects, and how to develop the skills needed to employ assertive behaviour in the workplace to achieve positive results.

PLEASE NOTE: This course is not available on the open schedule and can only be booked as a closed course for individual organisations.

  • One day, 9.30am - 4.30pm 
  • At the end of the course you will be able to:
  • Recognise assertive behaviour and how it differs from other types of behaviour
  • Identify assertiveness skills and know how to use them
  • Practise assertiveness to improve performance in the workplace
  • Deal with difficult situations more skilfully
  • Say no whilst retaining favourable working relationships
  • Create more win:win situations in your life
  • This course would benefit all levels of staff within an organisation

Expand your knowledge and skills and book on to the following related courses:

  • Negotiation Skills
  • Handling Conflict

As well as being open to any individual, this course can be delivered:

  • To meet individual company requirements
  • To company house styles and templates
  • Within company premises
  • Specifically to a group or team of staff
  • £245 per person 

  • Price includes all course materials, refreshments, and a two course lunch