This interactive course focuses on retaining your good customers and attracting new ones by leading the way in customer service. At the end of the course you will have a sound understanding of best practice in customer relations and a clear plan of how you are going to take your customer service to the next level.

This course is for you if…

  • Face-to-face or telephone customer contact is a large part of your role
  • You have responsibility for retaining and attracting new customers
  • You want to be able to handle difficult customers with ease and leave them with a positive impression
  • You are ready to wow your customers
  • One day 9.30am – 4.30pm 
  • Learn how to deliver a better, faster service and increase customer satisfaction
  • Learn how to gain repeat business
  • Know what customers expect
  • Increase your credibility with customers—and your value to your organisation
  • Manage stressful situations more effectively
  • Recognise the signals of customer irritation—and how to respond appropriately and assist in quickly finding a workable solution to your customer’s problem
  • Who your customers are.
  • What makes a good, bad and fantastic experience?
  • Why customer care is so crucial.
  • Best practice techniques.
  • Communication skills and required behaviours to wow your customers.
  • How to successfully handle complaints and awkward customers.
  • Cross-selling - the benefits.
  • Practice of techniques and skills
  • £245 per person
  • Price includes all course materials, refreshments, and a two course lunch