The role of the modern manager demands that you have both the knowledge and skills to manage and supervise people and resources. Frequently, in today’s business climate, you are responsible for driving through numerous change initiatives. This course gives First Line Managers the opportunity to gain insight and skills into the role of the Supervisor.

  • Two Days, 9am-5pm
  • As well as being open to any individual, this course can be delivered:
    • to meet individual company requirements
    • to company house styles and templates
    • within company premises
    • specifically to a group or team of staff
  • The role of the team leader
  • Gaining commitment and ownership within the team
  • Taking a coaching role to support and manage team/individual performance
  • Approaches to individual performance measurement
  • Recognising a range of conflict situations
  • Understanding the ways in which conflict may develop and can be resolved
  • Evaluating the effects of conflict on performance and the individual
  • Assertiveness
  • Introduction to Project Management
  • Managing Change



  • £395 per person
  • This includes all course materials, refreshments, and a two course lunch in our restaurant