This course introduces practical operational excellence tools, concepts and methodologies to improve the efficiency and effectiveness of your business processes.

You will explore how to apply operational excellence tools within your business, to identify opportunities and introduce more efficient processes through improving quality, limiting delays, and challenging waste throughout the organisation.

PLEASE NOTE: This course is not available on the open schedule and can only be booked as a closed course for individual organisations.

  • 1 Day Course
  • Delivery at Carnegie Conference Centre 
  • 9.30am - 4.30pm 

As well as being open to any individual, this course can also be delivered:

  • to meet individual company requirements
  • to company house styles and templates
  • within company premises
  • specifically to a group or team of staff
  • Operational excellence – a definition
  • Continuous improvement – the PDCA model
  • The operational excellence business execution model
  • Strategy deployment
  • Performance management
  • Process excellence
  • High performing work teams
  • Overview of lean thinking (managing waste)
  • Overview of six sigma (managing variation)

At the end of the course you will be able to:

  • Describe and apply a selection of tools and techniques to business situations, and identify opportunities for improvement
  • Learn how to critically review your processes and identify opportunities to remove constraints, reduce delays and accelerate throughput
  • Understand opportunities for improvement throughout the business
  • How to support others in applying operational excellence methodologies and be capable of demonstrating key tools to others to highlight their contribution to operational excellence

£245 includes: 

  • All course materials 
  • Tea/coffee/biscuits 
  • Lunch