It is normal to have questions before you start College or in the first few months of your course. To help you, we have gathered some of the answers to the questions we get asked most often. 

If you have any questions which are not answered below or you would like to speak to someone, you can email or call us on 0344 248 0115

Your Learning FAQs

You will study using Microsoft Teams. There is also a wealth of resources available to you through the College such as office, eBooks, eResources. You can read more at Getting Online.


We have online tutorials and demos available to help you get more familiar with the systems you will be using as part of your course. We have also sent lots of information to you by email so please keep an eye on your email account, including your spam folder. Don't forget, online learning will be new to many students so you will not be the only one in your class feeling this way. You will be supported by your lecturer throughout your course and have access to support from the College's digital team. 

Please contact and someone will get back to you as soon as possible. 

You should have a look at the Student Portal to see if there are any specific tasks or actions you need to take to help you prepare for your course.

One of the tasks you should complete before starting your course is our Digital Access Survey. This lets us know what access and devices you currently have and what we can do to support you to succeed in your course. Click here to take the Digital Access Survey - please note, this survey can only be completed after you have enrolled on your course. 

There are also guides on how to use Microsoft Teams and any other programs you will need to use on your course. 

We also regularly send information out by email, so please keep an eye on your emails.

Blended learning is a combination of learning remotely via digital platforms, including taking part in online lectures and projects at home, and attending classes on campus.

Your timetable will outline which classes will take place online and which will be held on campus.

The College is committed to supporting you with your studying from home and will make every effort to arrange help in accessing the equipment you need to study from home. 

Please complete our Digital Access Survey here or on the student portal. It takes a few minutes to complete and allows us to assess your needs. If eligible, someone would be in contact with you to arrange getting a device to you.

If you have any questions about this please email our Attendance Team on or call the main College number on 0344 2480115.

We are looking at ways that we can continue to give you the chance to gain valuable work experience as part of your course. For many courses that include a placement, to ensure your safety, these placements will only take place following the appropriate guidance.

Timetables have been clearly labelled and colour-coded. Blue means your class is on campus and orange means your class is online.


You will be able to access your timetable from your Student Portal once you have completed your enrolment. If you are having any issues or would like to discuss your timetable further, please contact our Customer Services Team on 0344 2480115

Your Campus FAQs

You should familiarise yourself with the information within the Your Campus page so you know what to expect when you attend campus.

It is important that you do not come onto campus if you have symptoms of COVID-19, or you or anyone within your household are within the 10-14 day isolation period with COVID-19 symptoms or a positive confirmed case.

You must not attend campuses if you are isolating due to returning from a high-risk country or if you have been told to isolate as a result of the Test and Protect process.

Please speak to your lecturer if you are required to isolate and cannot attend classes. 

Face coverings should be worn at all times whilst on campus, including when seated in class. Face coverings can only be removed when eating or drinking. 

A face-covering is a covering of any type (except a face shield) that MUST cover the mouth and nose. It should be made of cloth or another textile and should be two, preferably three layers thick, and through which you can breathe. You can purchase them at many local shops such as chemists and supermarkets. Religious face coverings that cover the mouth and the nose count as face coverings for these purposes. 

Transparent face coverings, i.e. face shields can be worn to assist communication for those who rely on lip-reading and facial expressions, however, these are not as effective for reducing transmission as a full face covering.   

If you are unable to wear a face covering, you can collect a lanyard (which will help to display to others why you are not wearing a face covering) from the Inclusion Learning hubs. Email  for any questions you have about our lanyards. 

As part of our Test and Protect system, it is vital that everyone displays their student ID prominently. Our staff will be following these same guidelines. We aim to ensure that accurate registers are taken on campus, so in the event of a reported positive Covid-19 case, we can advise accordingly. 

There will be 1 metre social distancing within classrooms and learning settings. Students and staff will be required to keep to the left while moving around campus to allow others to pass. 

Public transport is safe to use if you follow the guidance set out by the transport provider, and the systems they have in place.  

We are not offering on campus testing and are not implementing mandatory testing to attend our campuses. We do however recommend all students register for free Lateral Flow Tests which can be carried out twice per week to help reduce the risk of transmitting Covid-19 when on campus. You can register for these through the Student Portal and once complete, you can collect these from the College reception.

These tests are to be taken routinely when you do not have any symptoms. If you develop symptoms at any time, you should follow the Scottish Government guidance and book a PCR test. 

Appropriate PPE will be provided for practical subject areas where risk assessments have shown they are required. Subject specific training will be given to students on Covid-19 and measures put in place in line with the specific guidance for the different industry sectors.

We will be asking all students, staff and visitors to comply with the official guidance on social distancing and handwashing whilst on Campus.

Let you lecturer know as soon as you feel unwell and apply a face covering.

If possible you should go home immediately but avoiding the use of public transport. If you are unable to go home without using public transport you will be removed from contact with others and isolated in a room that is well ventilated, safe and at least 2m away from other people. Once you are isolated, your emergency contact will be contacted to arrange transportation home for you. It is so important your emergency contact details are up to date and include someone who is able to collect you where possible.

You will then need to arrange a test online at or by calling 0800 028 2816. If drive through or home testing kit cannot be managed for specific reasons, use the phone number and ask for alternative testing pathway. You and your household should remain isolating while you are waiting for your result.

You should follow the usual policy for sickness at college and stay at home until recovered. There would be no need for a Covid-19 test unless development of Covid-19 symptoms.

You must isolate for 10 days and your household must follow the Scottish Government guidance and book a PCR test. You should inform as soon as possible and they will log this with the Health and Safety Team who will liaise with the NHS Health Protection Team.

If you are contacted by one of the Test and Protect Team, they will inform you what you should do and whether you are required to isolate or book a test. It is important that you follow all guidance and instructions given to you by the Test and Protect Team. 

If you are required to isolate, please follow the absence reporting procedure and let the College know by informing your lecturer and emailing

The refectories in our Dunfermline, Kirkcaldy, Glenrothes and Rosyth campuses have now reopened to serve a mixture of hot drinks, filled rolls, soups, cakes and heat and go hot meals.

We are working hard to reintroduce the catering service at our Levenmouth campus. Until then, please continue to bring your lunch with you. 

  • Tea and Coffee
  • Filled Rolls (Breakfast and Lunch items)
  • Paninis 
  • Soup 
  • Grab and Go Meals
  • Heat and Go Hot Meals
  • Cakes and Pastries

The refectories are open during the following times:

10am-1pm (Rosyth)

8:30am-2:30pm (Dunfermline, Kirkcaldy and Glenrothes)

face coverings should be worn while moving around the campus, this includes going to and from classes, using the refectory and accessing the library. Face coverings can be removed when seated at a table, whether this is in a classroom, refectory or library.

  • Hand sanitising stations at entrances and exits - we are asking all staff, students and visitors to use these each time they visit the refectory
  • Face coverings must be worn until you are seated, including when ordering and collecting food
  • Keep your distance from others. Tables and chairs have been set up to allow for distancing. Please do not move any of the tables or chairs around 
  • Sanitising wipes are there for you to clean your table before or after use
  • Please clear your own table after you have finished
  • Pay by card where possible (we do still accept cash though)

Student Life FAQs

Yes you can, we would encourage all students to connect with FCSA and classmates to help you settle in to College life. The FCSA has social media pages and you can find out more information on the FCSA webpage.

Your NEC card will be posted to your home address. Make sure we have your correct address and that you have uploaded a student photo. Check on your student portal for information about how to upload a photo. 

Support Services FAQs

If you are feeling anxious about starting college and would like support, you can contact our guidance team on 

Please contact and someone will get back to you as soon as possible. 

Getting Ready for College FAQs

Keep an eye out for emails from the College, and your course team, which will provide more information on details specific to your course. These include information on how to enrol for your course online, how to apply for funding and how to let us know if you require any learning support. Please also continue to check the College's social media channels to find out more about how we're preparing to virtually welcome our new and returning students to College.

You will also find details of any tasks to complete, such as the Digital Access Survey, on the Student Portal. 

This year, funding applications are made online. An online form will be sent to you by email, or you can find this on the Student Portal. 

If you have not yet uploaded a photo, when you access the Student Portal, you will see the button to upload your photo to complete your enrolment. This will also give you the option to select if you wish to order a Student Card (NEC Card). 

Once you are added to your course on teams, you will see the 'induction' channel on teams. Here you will find resources and live recordings of your course induction schedule (where possible). You can also contact your lecturer to find out what you missed and catch up on key information.

Covid Vaccination and Testing FAQs

For information on where to find your nearest vaccine drop-in clinic please visit - NHSFife

You can also visit NHSinform for any areas outside fife - NHSinform 

We are currently in talks with NHS Fife to arrange covid vaccine drop-in clinics on campus. we will update this information in due course. 

For more information on vaccinations please visit NHS inform here - NHSinform

Students can register for free Lateral Flow Tests through the Student Portal and once complete, you can collect these from the College reception.

The tests can be taken twice per week to help reduce the risk of transmitting Covid-19 when on campus. These tests are to be taken routinely when you do not have any symptoms. If you develop symptoms at any time, you should follow the Scottish Government guidance and book a PCR test. 

The tests can be taken twice per week to help reduce the risk of transmitting Covid-19 when on campus. These tests are to be taken routinely when you do not have any symptoms. If you develop symptoms at any time, you should follow the Scottish Government guidance and book a PCR test. 

Parents / Carers

Your young person can complete the Fife College Induction course, taking them through the essentials for starting at the College. The course is an overview of the tools they’ll need for their academic induction.

Your student will be using Microsoft Teams to stay connected. Microsoft Teams is an online sharing and communication platform that will be used to host video-chat classes, amongst other things. Click here for our guide to getting started with Teams. You can also take our interactive Teams demo by clicking here!

Students should be added to any Teams groups that they need to be a part of, prior to the beginning of their studies. Once signed-in to Teams, your young person can see what groups they’re part of. If your young person is unsure about how to operate Microsoft Teams, they can take this interactive demo to help. You can also read Microsoft’s guide to Teams for any further information by clicking here!

In order to complete their induction, your young person should have access to a device that can run Microsoft Teams. You can also help them with the Fife College Induction course which helps familiarise them with their Student Portal, iLearn and Microsoft Teams.

If your young person does not have access to a device that can run Microsoft Teams, then please encourage them to complete our Digital Access Survey.

Whilst you can’t log-in to take part in your young person’s induction, if they require assistance, you’re more than welcome to sit alongside them as they go through it.