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WorldHost Principles of Customer Service

The WorldHost Principles of Customer Service training is an interactive, engaging experience focused on equipping you for real-world situations. You can apply the skills and knowledge gained in the workplace immediately and deliver an enhanced customer experience. WorldHost is a recognised and valued course, and undertaking the training develops your transferrable skills which you will be able to use in any role.

Course information

Certification:

College Certificated

Duration:

  • 1day.
  • 9.30am– 4.30pm.
  • This course is not currently offered on our open schedule but can be delivered exclusively to your organisation on request.

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Who is this course for?

  • This course would benefit all levels of staff within an organisation.

What qualifications will I gain?

  • You will gain a College certificate of attendance.

What will I learn on the course?

  • Identifying customer needs and managing expectations
  • The importance of making a great first impression
  • Applying customer service within your role and sector
  • Communication skills to improve your customer interactions
  • Leaving a lasting impression
  • Planning for professional development

Application Information

What further course options are available?

  • Please explore our range of training courses available on our website.

How will this help my career?

  • This course will enhance your customer service skills in the workplace.