Who is this course for?
- This course would benefit all levels of staff within an organisation.
What qualifications will I gain?
- You will gain a College certificate of attendance.
What will I learn on the course?
- Identifying customer needs and managing expectations
- The importance of making a great first impression
- Applying customer service within your role and sector
- Communication skills to improve your customer interactions
- Leaving a lasting impression
- Planning for professional development
Application Information
What further course options are available?
- Please explore our range of training courses available on our website.
How will this help my career?
- This course will enhance your customer service skills in the workplace.